Ridgeview Medical Center among the top 5% in the nation

Ridgeview Medical Center has been named one of a select group of hospitals identified as providing outstanding performance in the delivery of a positive experience for patients during their hospital stay, as measured by Healthgrades, the leading online resource that helps consumers search, evaluate, compare, and connect with physicians and hospitals.
Ridgeview was one of 17 hospitals in Minnesota to receive the Outstanding Patient Experience Award in 2013. This is the sixth consecutive year Ridgeview has received this award.
To be eligible for the Healthgrades 2013 Outstanding Patient Experience Award, a hospital must have met the clinical quality threshold for this award and have data for a minimum number of Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys:
• Clinical Quality Threshold — Ridgeview ranked among the top 80 percent of hospitals in the nation for clinical quality as ranked by average z-score across the conditions and procedures that Healthgrades evaluates using Medicare data.
• Minimum Number of HCAHPS Surveys — Ridgeview had data for at least 100 HCAHPS surveys to reliably assess performance.
“Being recognized once again as one of the nation’s top performers for patient satisfaction is very rewarding,” said Robert Stevens, Ridgeview president and CEO. “Patients continue to tell us that the Ridgeview experience is remarkably different from what they encounter elsewhere. They continue to choose Ridgeview for the kindness, compassion and intuition that is fundamental in everything we do.”
“As hospitals continue to struggle with the delivery of high-quality, safe care in the face of mounting financial and regulatory pressures, the hospitals who have achieved Healthgrades 2013 Outstanding Patient Experience Award stand above the rest in terms of providing the most positive experience for patients during their hospital stay,” said Evan Marks, executive vice president, Informatics and Strategy at Healthgrades.
“This exceptional performance reflects a commitment to superior quality of clinical care.”

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