Ridgeview is first health care system in MN to achieve ISO 9001:2008 certification

Ridgeview Medical Center is proud to announce it is now certified as an ISO 9001:2008, Quality Management Systems–compliant organization. This certification is accredited by Det Norske Veritas (DNV), one of the world’s leading certification bodies. Ridgeview is the first health care system in Minnesota — and one of approximately 60 health care organizations in the country— to achieve ISO 9001 certification.
ISO 9001 is a standard related to quality management systems that is designed to help organizations build a foundation for improved customer satisfaction, standardization of processes, continual improvement and sustainable performance.
“This is a significant milestone in Ridgeview’s 50-year history. ISO certification further demonstrates Ridgeview’s unwavering commitment to quality, accountability and continuous improvement to consistently provide the highest quality of care to our patients,” said Robert Stevens, president and CEO, Ridgeview Medical Center. “Everyone at Ridgeview, from the Board of Directors to our physicians, nurses and staff at all levels and locations, shares in this commitment to quality and have worked very hard to help the organization achieve certification.”
Mitch Kilian, chair, Ridgeview Medical Center Board of Directors, added, “The Ridgeview Board set this as a goal for the organization and management. Staff and physicians met the challenge, and we couldn’t be more proud.”
To become ISO 9001 certified, Ridgeview developed a formal quality management system (QMS) that includes internal process auditing, measurement, analysis and improvement and other organizational processes.
The certification process culminated in a four-day audit by DNV. A certificate of registration was issued to Ridgeview on Oct. 24, 2013.

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